Field Service
Has your sterilizer had its
annual checkup yet?
We understand you rely on your gas sterilizer as a critical component of your infection control strategy. Preventative maintenance is the key to the longevity, efficiency, and reliability of your sterilizer.
As the manufacturer of your gas sterilizer, Andersen recommends annual preventative maintenance to ensure optimal performance for your machine’s entire 10-year useful life. Avoid costly sterilizer service repairs and downtime by protecting your investment with one of our maintenance plans below.
 Service Plan Comparison |  |  |  |
| Service Agreement |  |  |  |
| 24/7 Phone Support |  | | |
| Andersen Certified Technician | | | |
| Safety Inspection & Maintenance | | | |
| Replace Worn Filter(s) | | | |
| Replace Tubing | | | |
| All Replacement Parts | | | |
| Emergency Repair | | | |
| Emergency Travel | | | |
| 60-Point Service Report | | | |
Q: When Will You Visit?
Q: What’s a “target week?”
A: In a nutshell, it’s your state or local area’s designated week for service. We group nearby customers and visit them all within a week. This allows us to save travel costs and time and pass the savings on to you.
Q: What tasks will your technician perform?
Click on your sterilizer (to the right 👉🏼) to see the steps your technician will complete during the Safety Inspection & Maintenance (plus any necessary repairs). All labor is included when your visit is scheduled during your target week or on a Comprehensive plan.
Anprolene AN74 & AN75
Clean Sterilizer (inside and out)
Leak Test Sterilizer
Inspect Tubing (replace if needed)
Inspect All Fittings and Connections
Inspect All Electrical Connections and Wire Routing
Replace Cabinet Filter
Verify On-Board Vacuum Sensor Performance
Inspect and Adjust Door Hinges and Hardware
Inspect Purge and Vent Pump Vacuum
Inspect Purge and Vent Pump Airflow
Calibrate Temperature Sensor
Inspect Purge Probe
Check Valves
Verify for Proper Environmental Conditions
EOGas 4
Clean Sterilizer (inside and out)
Leak Test Sterilizer
Inspect Tubing (replace if needed)
Inspect All Fittings and Connections
Inspect All Electrical Connections and Wire Routing
Replace Three Cabinet Filters
Verify On-Board Vacuum Sensor Performance
Inspect and Adjust Door Hinges and Hardware
Inspect Purge and Vent Pump Vacuum
Inspect Purge and Vent Pump Airflow
Calibrate the Temperature Sensor
Inspect Circulation Fan
Inspect Purge Probe
Check Valves
Verify for Proper Environmental Conditions
EOGas 3
Clean Sterilizer (inside and out)
Inspect Exhaust Blower and Hardware
Inspect Exhaust Hose and Clamps
Inspect and Adjust Door Hinges and Hardware
Inspect Door Hinge Mountings
Inspect Shelf Mountings
Inspect UPS Bracket Bolts
Inspect Vent Gear Motor Mounts
Inspect Vent Valve Plates
Inspect Door Sensor and Solenoid Lock
Inspect Circulation Fan
Replace HEPA Filter
Replace Printer Paper Roll
Replace Printer Cartridge
Replace Label Printer Roll
Calibrate the Temperature of the Cabinet
Verify the Volume Flow Rate of the Exhaust Blower
Inspect and Calibrate the Temperature of the Cabinet
Verify the Volume Flow Rate of the Exhaust Blower
Inspect and Calibrate Sterilizer Vacuum
Why should I have my Andersen sterilizer serviced?
Andersen sterilizers are designed to ensure a 10-year useful life when maintained as directed. We recommend annual preventative maintenance.
Andersen reviewed 15 years of data related to our sterilizers’ performance and reliability. The review revealed three key findings:
- Our sterilizers are extremely reliable.
- When there was an issue, the sterilizer was usually not maintained (It did not receive annual preventative maintenance by an Andersen Certified Technician).
- The impact of a ‘down’ sterilizer was often significant
- Emergency repair travel, labor and parts that would have been covered under an Annual Maintenance agreement.
- Inability to use the sterilizer for several days
- Canceled procedures
- Purchase new instruments because couldn’t sterilize old
Proper preventative maintenance of your Andersen Sterilizer is the most cost-effective means of ensuring continuous practice operations and reducing the risk of emergency repair costs.
Also, the regular maintenance of capital equipment is often required by our customers’ accreditation body, regulatory agency, quality management system or internal policy.
What are the terms of the Service Agreement?
You can cancel your Service Agreement at any time. However, if you cancel less than 30 days before your next scheduled visit, there is a fee for 30% of the agreement price. Request a copy of our service agreement. Remember, we offer service with no agreement (One-Time Service). You can also request a quote for emergency service at any time.
Who will service my sterilizer?
Andersen Certified Technicians are factory trained to inspect, maintain and repair all Andersen equipment. They have access to the proprietary knowledge, tools and parts necessary to keep your sterilizer running strong.
All Andersen Certified Technicians are our employees. No other group is authorized to service Andersen sterilizers (service repairs that deviate from manufacturer’s original design could place sterilizer operators at risk of ethylene oxide exposure above OSHA permissible limits and can even place patients at risk through improperly sterilized devices).
Where will service happen?
Generally, one of our technicians will visit you. Occasionally our customers prefer to send their sterilizer here to the factory for service. During COVID-19 that is happening more frequently, as travel becomes increasingly restricted. If you are interested in this no-contact service, ask us about the Manufacturer Service Plan (available to both existing and new Service customers).
How should I prepare for my service appointment?
Please ensure your sterilizer will not be in use when your Andersen technician arrives. Also communicate to appropriate staff that the sterilizer will be down and cannot be used while being serviced.
What will I receive from Andersen post-service?
All service options* include Exposure Monitoring Badges to ensure your facility keeps within OSHA standards. We recommend testing once a year or anytime a sterilizer is installed or moved/reinstalled. Learn more about the badges.
You will receive an extensive 60-Point Service Report, including several “before” and “after” images.
*In western states, we provide monitoring badges only to customers with a service contract.
Additional Service Options – contact us for full details and pricing.
SEMI-ANNUAL PLAN
Suppose your regulatory body, quality system, or hospital policy requires capital equipment maintenance and calibration every six months. In that case, we offer both Basic and Comprehensive Semi-Annual plans with the same features outlined above – except your area will have two target weeks each year (sometimes called bi-annual).
ABATOR SERVICE
Do you have an Andersen emissions abator? We offer Abator Service, too. It’s important to keep all your capital equipment in top condition.
INSTALLATION VALIDATION
Have you just had your sterilizer installed or moved? Our technicians can perform Installation Validation. We will verify it has been installed to the manufacturer’s specifications and best practices.
REPLACEMENT PARTS
We sell some replacement parts for sterilizers, such as purge probes, purge probe tubing, door magnets, fuses, and filters.
Please note: Any parts that require opening the top of the sterilizer can only be replaced by an Andersen Certified Technician as part of our comprehensive sterilizer service. Contact us about a replacement part.
MULTI-STERILIZER DISCOUNTS
Do you have more than one Andersen Sterilizer? We offer Multi-Sterilizer Discounts if we service more than one sterilizer in one location.
Meet Our Field Service Team
Technical Service Manager
Corporate Account Manager
Field Service Technician
Field Service Technician
Field Service Technician
Ask The Experts
Our certified field service technicians are experts in the care and maintenance of Andersen’s state-of-the-art sterilizers.
They undergo extensive technical training to become experts and are accessible, knowledgeable, and happy to share their knowledge, ensuring you receive the best sterilizer service possible. For questions, email at service@sterility.com.
Field Service Technician
We depend on Andersen for our maintenance because their technicians are always on time and very thorough. Anytime I call, they are good to follow through and help me.”
Lynn Davis
Ordering Manager
Baldwin Animal Clinic
Summerdale, AL
We’re available 24 hours a day, 365 days a year!
Keep our contact information on your sterilizer!
Monday — Friday
8:30 a.m. to 5 p.m. EST
800.523.1276
After Hours
Medical/chemical emergencies only
VelocityEHS: 800.255.3924